Driver's License data source outage

Incident Report for SheerID

Resolved

This incident has been resolved.
Posted Jul 15, 2024 - 23:40 UTC

Update

The issue has been identified and a fix is being implemented.
Posted Jul 15, 2024 - 21:09 UTC

Update

We are continuing to work on a fix for this issue.
Posted Jul 15, 2024 - 15:57 UTC

Identified

A data source supporting Driver’s License programs is experiencing an outage.

Other services, including our document review service and other data providers, continue to perform as expected.
Posted Jul 15, 2024 - 15:56 UTC