Increased API latency

Incident Report for SheerID

Resolved

This incident has been resolved.
Posted Apr 13, 2026 - 14:10 UTC

Investigating

We are investigating reports of increased API latency and will provide updates as we resolve the issue.

Some customers may notice delays when submitting verification requests.
Posted Apr 13, 2026 - 14:06 UTC
This incident affected: Web services (API) and Student programs, Military programs, First Responder programs, Faculty programs, Medical programs.