Verification forms and My.SheerID.com degraded performance

Incident Report for SheerID

Resolved

The fix was live as of around 22:03 UTC. After a monitoring period, it is now considered resolved.

Posted Oct 29, 2026 - 22:24 UTC

Monitoring

The cause has been identified and the fix has rolled out. We are monitoring the fix.

Shoppers who got an error should reload the form and try again. The failed attempts didn't save anything, so data loss is not expected.

Posted Oct 29, 2026 - 22:03 UTC

This incident affected: Web services (MySheerID) and Reporting, Student programs, Military programs, First Responder programs, Faculty programs, Medical programs.