Major degradation of SheerID systems and services

Incident Report for SheerID

Resolved

12:11am PDT on October 20, 2025: A major cloud service provider outage began that resulted in degraded quality of all SheerID systems and services. This included blocking SheerID's ability to update its Status page.

2:01am PDT: The cloud service provider identified root cause and began recovery work.

2:11am PDT: A disaster state of SheerID systems and services was declared and recovery measures began.

2:22am PDT: All SheerID systems and services were fully restored.
Posted Oct 20, 2025 - 09:37 UTC
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