Increased API latency

Incident Report for SheerID

Resolved

This incident has been resolved.
Posted Aug 20, 2024 - 21:07 UTC

Update

We are continuing to monitor for any further issues.
Posted Aug 20, 2024 - 19:43 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Aug 20, 2024 - 18:09 UTC

Investigating

We are investigating reports of increased API latency and will provide updates as we resolve the issue.

Some customers may notice delays when submitting verification requests.
Posted Aug 20, 2024 - 18:08 UTC
This incident affected: Web services (API, MySheerID) and Student programs, Military programs, First Responder programs, Faculty programs, Medical programs.
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