System degradation: Document review

Incident Report for SheerID

Resolved

This incident has been resolved.
Posted Feb 10, 2026 - 02:18 UTC

Monitoring

A fix has been rolled out, we are currently monitoring.
Posted Feb 10, 2026 - 01:25 UTC

Identified

We have discovered an issue causing delays for document review.
Posted Feb 10, 2026 - 01:18 UTC
This incident affected: Student programs, Military programs, First Responder programs, Faculty programs, and Medical programs.