Increased API latency

Incident Report for SheerID

Resolved

This incident has been resolved.
Posted May 29, 2026 - 23:34 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted May 29, 2026 - 23:21 UTC

Investigating

We are investigating reports of increased API latency and will provide updates as we resolve the issue.

Some customers may notice delays when submitting verification requests.
Posted May 29, 2026 - 23:15 UTC
This incident affected: Web services (API) and Student programs, Military programs, First Responder programs, Faculty programs, Medical programs.