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the root cause and will continue to monitor.","created_at":"2026-01-28T20:27:22.191Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-01-28T20:27:22.191Z","display_at":"2026-01-28T20:27:22.191Z","deliver_notifications":true,"tweet_id":null,"id":"nhfd8pfl4cnv","incident_id":"hptd3p3cmnyl","custom_tweet":null,"affected_components":[{"code":"bnvxy59pwqrz","name":"Web services - API","old_status":"operational","new_status":"operational"},{"code":"tlddft92wfhf","name":"Web services - MySheerID","old_status":"operational","new_status":"operational"}]},{"status":"investigating","body":"An issue with our database resulted in increased latency between 11:45 am - 12:10 pm PST.  Our system has recovered.  We are working on identifying the root cause and will continue to monitor.","created_at":"2026-01-28T20:26:51.524Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-01-28T20:27:06.716Z","display_at":"2026-01-28T20:26:51.000Z","deliver_notifications":true,"tweet_id":null,"id":"r3bqp2sj31ch","incident_id":"hptd3p3cmnyl","custom_tweet":null,"affected_components":[{"code":"bnvxy59pwqrz","name":"Web services - API","old_status":"operational","new_status":"operational"},{"code":"tlddft92wfhf","name":"Web services - MySheerID","old_status":"operational","new_status":"operational"}]},{"status":"investigating","body":"We are currently investigating an issue affecting our v2 API. 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A fix has been implemented and we're monitoring the results.","created_at":"2025-12-18T20:41:45.565Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-12-18T20:41:45.565Z","display_at":"2025-12-18T16:00:00.000Z","deliver_notifications":false,"tweet_id":null,"id":"0p6qw8r3vy41","incident_id":"7cj4xzljy467","custom_tweet":null,"affected_components":null}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[]},{"name":"Upcoming system maintenance","status":"completed","created_at":"2025-12-10T23:28:23.274Z","updated_at":"2025-12-12T00:00:21.474Z","monitoring_at":null,"resolved_at":"2025-12-12T00:00:21.440Z","impact":"maintenance","shortlink":"https://stspg.io/6vdt0lx2236r","scheduled_for":"2025-12-11T23:55:00.000Z","scheduled_until":"2025-12-12T00:00:00.000Z","scheduled_remind_prior":true,"scheduled_reminded_at":"2025-12-11T22:55:21.229Z","impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2025-12-10T23:28:23.266Z","reminder_intervals":null,"id":"d1gpknmvf0h1","page_id":"n4j96f8ynbkb","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2025-12-12T00:00:21.440Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-12-12T00:00:21.440Z","display_at":"2025-12-12T00:00:21.440Z","deliver_notifications":true,"tweet_id":null,"id":"g8k53b1lj0lt","incident_id":"d1gpknmvf0h1","custom_tweet":null,"affected_components":[{"code":"tlddft92wfhf","name":"Web services - MySheerID","old_status":"under_maintenance","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2025-12-11T23:55:21.229Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-12-11T23:55:21.229Z","display_at":"2025-12-11T23:55:21.229Z","deliver_notifications":true,"tweet_id":null,"id":"4vd29jkggd6m","incident_id":"d1gpknmvf0h1","custom_tweet":null,"affected_components":[{"code":"tlddft92wfhf","name":"Web services - MySheerID","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2025-12-11T22:55:21.138Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-12-11T22:55:21.138Z","display_at":"2025-12-11T22:55:21.138Z","deliver_notifications":true,"tweet_id":null,"id":"8s9f8j08gfz7","incident_id":"d1gpknmvf0h1","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"Our system is scheduled for maintenance beginning at 3:55pm PST on 12/11/2025. The maintenance period is expected to last 5 minutes.\n\nDuring this time, new attempts to log in to MySheerID may be blocked.\n\nWith the exception of several unique implementations for which affected customers have already been contacted, there will be no impact to programs, verifications, or users already logged in to MySheerID.","created_at":"2025-12-10T23:28:23.321Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-12-10T23:28:23.321Z","display_at":"2025-12-10T23:28:23.321Z","deliver_notifications":true,"tweet_id":null,"id":"04lmyq07xqjh","incident_id":"d1gpknmvf0h1","custom_tweet":null,"affected_components":[{"code":"tlddft92wfhf","name":"Web services - MySheerID","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"MySheerID","created_at":"2020-08-31T20:19:27.297Z","updated_at":"2026-08-28T16:41:15.126Z","position":2,"description":null,"showcase":true,"start_date":"2020-08-31T00:00:00.000Z","id":"tlddft92wfhf","page_id":"n4j96f8ynbkb","group_id":"yczt5b5v04zn"}]},{"name":"Military programs: degraded performance","status":"resolved","created_at":"2025-10-29T17:29:28.337Z","updated_at":"2025-10-29T17:47:39.518Z","monitoring_at":null,"resolved_at":"2025-10-29T17:47:39.500Z","impact":"minor","shortlink":"https://stspg.io/vfrm414x7f6q","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2025-10-29T17:29:28.332Z","reminder_intervals":null,"id":"cwc8n83kn05v","page_id":"n4j96f8ynbkb","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2025-10-29T17:47:39.500Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-10-29T17:47:39.500Z","display_at":"2025-10-29T17:47:39.500Z","deliver_notifications":false,"tweet_id":null,"id":"rw25bp4lhq3s","incident_id":"cwc8n83kn05v","custom_tweet":null,"affected_components":[{"code":"53kkldng96rt","name":"Military programs","old_status":"degraded_performance","new_status":"operational"}]},{"status":"investigating","body":"A cloud service provider supporting Military programs is experiencing issues. All other services, including our document review service and other data providers, will be performing as expected.","created_at":"2025-10-29T17:29:28.415Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-10-29T17:29:28.415Z","display_at":"2025-10-29T17:29:28.415Z","deliver_notifications":false,"tweet_id":null,"id":"llnh2qnhchn4","incident_id":"cwc8n83kn05v","custom_tweet":null,"affected_components":[{"code":"53kkldng96rt","name":"Military programs","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Military programs","created_at":"2021-01-12T18:55:31.455Z","updated_at":"2026-02-10T02:18:56.491Z","position":4,"description":null,"showcase":true,"start_date":"2021-01-01T00:00:00.000Z","id":"53kkldng96rt","page_id":"n4j96f8ynbkb","group_id":null}]}]
}